3 months, 4 weeks ago posabilitiesParticipant
I have finally got round to setting up the shop on the theme and it keeps on adding 2 items instead of one to the cart. I have deactived all the plugins and it stops working when Elle Custom Post Types or Elle Shortcodes are activated. Can you help? https://homeofmyheart.co.uk/products/3 months, 3 weeks ago MirelaKeymaster
Sorry for the late reply.
What plugins are you using? Did you add any add-on for the woocommerce? Or edited plugins files?
Please make sure to have the latest versions of both theme and plugin.
Let us know.
Best regards!3 months, 3 weeks ago posabilitiesParticipant
I have updated everything to the latest versions. There are no add ons to woocommerce and I have not edited the plugin files.3 months, 3 weeks ago posabilitiesParticipant
Please note that I have paid for extended support for another 6 months through Themeforest but it still shows on here that my support has expired.3 months, 2 weeks ago RachelKeymaster
What theme version and woocommerce version do you have installed? Please make sure you have the latest version.
If the issue persists, let us know.
Sorry about the ‘expired’ badge, we are working on fixing it. You will receive support in mean time.
I am using:
The Simple ver 1.3
Woocommerce ver 3.2.3
It is still happening
Lynette3 months, 2 weeks ago MirelaKeymaster
Can you please add your ftp credentials in your profile as well? So we can check out the woocommerce files. They can not be accessed all from wp dashboard.
Let us know.
Its on my profile!3 months, 2 weeks ago RachelKeymaster
I found out the issue. The page transition was causing this. Turning it off at theme options, the issue is solved. It adds 2 items in cart only on products page, or single product page this issue doesn’t exists.
Sorry for the inconvenience, we will fix it n the next theme update.
Thank you so much for finding the problem.
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