10 months, 1 week ago khmediaParticipant
I bought your theme 3 months ago and installed it on my VPS that. I’ve moved my website now to a new VPS. The problem now is that my Revolution Slider is not active any more. When I try to activate it with my purchase key I keep getting an ‘Ajax error!!!’ on the top right of the page.
What should I do now?
Thanks!`T.10 months, 1 week ago MirelaKeymaster
Are you using the theme’s purchase code for this? That is not correct. Theme’s purchase code is used once to register in support forum. Not to activate any of the included plugins.
All the included plugins, Revolution slider too, have extended licenses. This means they can be used by any one purchasing our theme as long as they use the version included in theme folder. You can not update it on your own terms with this type of licence.
To first install and activate plugin, follow the on-screen instructions. This message is displayed as soon as you first install theme. It asks you to install required plugins.
See screenshot: https://postimg.org/image/ln00akn45/
After installing, you go to Plugins to activate them (screenshot: https://postimg.org/image/mtpasp8sl/)
The rules of the marketplace doesn’t allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.
If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
You are free to make the choice that best fits your needs.
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