[Support request] Codelss Plugin = 500 Error

codeless

4 months ago kfresh
Participant

Supported

Hi – I use Bluehost as my host. They keep having to deactivate the Codeless plugin because every time its activated, my site produces http 500. As this is a required plugin for your theme – please tell me how to fix this issues.

Thanks

4 months ago Mirela
Keymaster

Hello,

Can you please share some more details on your server status? Are you in a shared server? What PHP version is running? How much memory and other resources are you allowed to use?

Theme has it’s minimal server requirements you need to have in order for it to work well. They need to be the same as these: http://thesimple.ellethemes.com/documentation/main.html#requirements

Let us know.

Best regards!

4 months ago kfresh
Participant

Supported

Hi – I’ll answer the best I can.

I’m on a shared server.
The PHP versions supported are PHP 5.4 , 5.6 , 7.0
MySQL 5.6.32
The latest WordPress version is 4.9.6 and the WordPress versions will be updated.
Mod_rewrite is enabled by default

Server version: 5.6.39-83.1 – Percona Server (GPL), Release 83.1, Revision da5a1c2923f

Now what? 🙂

4 months ago kfresh
Participant

Supported

This theme – as nicely designed as it is – is completely useless to me because of the 500 errors that Codeless is causing. Please help me revolve this or refund my money.

4 months ago Rachel
Keymaster

Hello,

Please fill your profile information with WordPress credentials so we can check the issue closer.

Let us know.

Regards!

4 months ago kfresh
Participant

Supported

I just updated my profile with my wp info
4 months ago Mirela
Keymaster
Hello,

Sorry for the late reply.
Can you please share some ftp credentials as well? We need to check the files directly.

You site is serving a 500 Internal Server Error. This can be caused by a number of things, such as:

File Permissions
Fatal Code Errors
Web Server Issues
This could be a permission issue. You need to ensure that your files are executable by the web server user.
Please see below article for some guidance on proper file permissions. https://www.digitalocean.com/community/questions/proper-permissions-for-web-server-s-directory.

Thank you!
- This reply was modified 4 months ago by Mirela.
3 months, 4 weeks ago kfresh
Participant

Supported

I just updated my profile with my ftp info

3 months, 4 weeks ago Mirela
Keymaster

Hello,

Can you please double check the ftp password? I am unable to connect with this.
See screenshot: https://postimg.cc/image/ewxe5oxfb/

Best regards!

3 months, 4 weeks ago kfresh
Participant

Supported

Hi – I updated the user name and password in my profile

3 months, 3 weeks ago Mirela
Keymaster

This reply has been marked as private.

3 months, 3 weeks ago kfresh
Participant

Supported

Sorry for the i trouble. I just spoke with tech support and the issue should be resolved. Please note that the username and password we’re updated again in my profile.

3 months, 3 weeks ago Mirela
Keymaster

This reply has been marked as private.
3 months, 3 weeks ago kfresh
Participant

Supported
Hi – I appreciate all of your help, but I can’t lose anymore time on this. Can you kindly refund my money through theme forest so I can purchase another theme? I just need to get this site up by Monday.

Does Amos require Codeless?
- This reply was modified 3 months, 3 weeks ago by kfresh.
3 months, 3 weeks ago kfresh
Participant

Supported

Also – I just updated my FTP info to try and get you access to the dir that you need. Its working on my side….I hope it works for you 🙂

I really do like this theme and would like to make it work