Hi – I use Bluehost as my host. They keep having to deactivate the Codeless plugin because every time its activated, my site produces http 500. As this is a required plugin for your theme – please tell me how to fix this issues.
Thanks2 months, 1 week ago MirelaKeymaster
Can you please share some more details on your server status? Are you in a shared server? What PHP version is running? How much memory and other resources are you allowed to use?
Theme has it’s minimal server requirements you need to have in order for it to work well. They need to be the same as these: http://thesimple.ellethemes.com/documentation/main.html#requirements
Let us know.
Hi – I’ll answer the best I can.
I’m on a shared server.
The PHP versions supported are PHP 5.4 , 5.6 , 7.0
The latest WordPress version is 4.9.6 and the WordPress versions will be updated.
Mod_rewrite is enabled by default
Server version: 5.6.39-83.1 – Percona Server (GPL), Release 83.1, Revision da5a1c2923f
Now what? 🙂
This theme – as nicely designed as it is – is completely useless to me because of the 500 errors that Codeless is causing. Please help me revolve this or refund my money.2 months, 1 week ago RachelKeymaster
Please fill your profile information with WordPress credentials so we can check the issue closer.
Let us know.
I just updated my profile with my wp info
Sorry for the late reply.
Can you please share some ftp credentials as well? We need to check the files directly.
You site is serving a 500 Internal Server Error. This can be caused by a number of things, such as:
Fatal Code Errors
Web Server Issues
This could be a permission issue. You need to ensure that your files are executable by the web server user.
Please see below article for some guidance on proper file permissions. https://www.digitalocean.com/community/questions/proper-permissions-for-web-server-s-directory.
- This reply was modified 2 months ago by Mirela.
I just updated my profile with my ftp info
Hi – I updated the user name and password in my profile
Sorry for the i trouble. I just spoke with tech support and the issue should be resolved. Please note that the username and password we’re updated again in my profile.1 month, 4 weeks ago kfreshParticipant
Hi – I appreciate all of your help, but I can’t lose anymore time on this. Can you kindly refund my money through theme forest so I can purchase another theme? I just need to get this site up by Monday.
Does Amos require Codeless?
1 month, 4 weeks ago kfreshParticipant
- This reply was modified 1 month, 4 weeks ago by kfresh.
Also – I just updated my FTP info to try and get you access to the dir that you need. Its working on my side….I hope it works for you 🙂
I really do like this theme and would like to make it work
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