11 months, 1 week ago cmayesParticipant
I’m trying to create a multiple variations of a product in my shop. When I go to create the variations it gets stuck; the circle to indicate that the page is loading just stays there. I have tried this multiple times over the last few days and it’s not my internet; everything else works fine.11 months, 1 week ago MirelaKeymaster
Can you please send us the wp credentials in a private reply? So we can give it a closer look.
Best regards!11 months, 1 week ago cmayesParticipant
ExpiredThis reply has been marked as private.11 months, 1 week ago MirelaKeymaster
I would need the site’s link as well. Please fill in the wp and ftp credentials on the extra information fields of your profile data. So we can help you with it. The information on your profile is absolutely private!
Read this article for more information.
Best regards!11 months ago MirelaKeymasterThis reply has been marked as private.10 months, 3 weeks ago cmayesParticipant
So I clicked my name to get to this section and where it says add extra info there wasn’t a way to do it; the box isn’t editable. I only have about week of support left so I don’t think this is important. I was just going to change the log-in info after this issue is resolved anyway. For the sake of time can you check into the problem with the log-in credentials I already sent to you?
Every time I contact support nothing gets resolved! I either have to figure it out on my own or things remain unresolved so my site never works the way I would like it to.
Thanks!10 months, 3 weeks ago MirelaKeymasterThis reply has been marked as private.10 months, 2 weeks ago cmayesParticipant
ExpiredThis reply has been marked as private.10 months, 2 weeks ago MirelaKeymasterThis reply has been marked as private.
Thank you for clarifying I thought you were saying select a file called 2min but I realize that was part of the file name. Anyway, I changed the name of the file but I could neither create a new variation of a product nor edit an existing variation of a product. Basically, that didn’t work. Is there anything I could try?
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