3 weeks, 4 days ago HamedParticipant
I have a problem with my site…
Yesterday at 5pm my website took for every landingpage 5-10min to open it.. so i contacted the hosting.
they have found out that the problem was here:
so they have changed the name of funktions.php and after that the site worked.
But there were still some problems with plugins. So i have deinstalled all plugins.
so after all:
Child theme activ, plugins activ, functions.php (other name) –> site totally destructured but loading.
Simple theme activ, plugins activ, functions.php (other name) –> site Oke but Footer and right menu disappeared.
functions.php (origianl name) –> site is not loading
What is the problem?? The host said its a problem of the theme…
Can you please help me????3 weeks, 4 days ago HamedParticipant
And by the WAY:
I STILL HAVE A SUPPORT I HAD BOUGHT IT BUT IT NEVER WERE ACTIVATED… SO PLEASE CHECK YOU WILL SEE THAT I HAD RENUED SUPPORT.
ITS 14 DAYS LEFT AND AFTER THAT I WILL BUS A NEW ONE AGAIN.3 weeks, 4 days ago MirelaKeymaster
First of, do not rename important files such as functions.php! This will definitely cause issues.
Since the problem happened suddenly, then something triggered it. If you have not made any direct changes to theme files lately, there shouldn’t be any issue with theme!
However, i suggest you try these steps:
1-Go to Envato > Downloads, download e new version of theme files; Extract theme folder;
2-Deactivate all plugins;
3-Go to your wp-content/themes folder, using a ftp account. Rename the old theme and upload the newly downloaded one. In wordpress dashboard > Themes, you will see two copies of theme. The active one is the new one (because it has the right theme name).
Check site again.
4-Start activating plugins one at a time.
I suggest you check the site for any viruses. perhaps this was caused by a virus if you have it not protected enough. Contact your host regarding it.
Let us know.
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