1 month ago squadParticipant
Hi, We recently have to move the site to other hosting and we try to modify text and the wp bakery plugin ask to activate; don’t let us to modify text until we activate the plugin. see image
We already deactivate and re-install the plugin folowwing your recomendation but nothing change.
thnks in advance1 month ago RachelKeymaster
Normally you can use visual composer included within the theme. It is very strange. We have purchased an extended license for this purpose. So you can use it without any problem.
Let us know.
Regards!1 month ago squadParticipant
so, how can I fix it?? I need it now, I have a project to deliver…3 weeks, 6 days ago MirelaKeymaster
Sorry for the late reply.
Did you try activating it only from the Plugins menu? See screenshot: https://postimg.cc/image/glrs5f0pj/
If the issue persists, please send us some valid wp and ftp credentials in a private reply. So we can give it a closer look.
Best regards!3 weeks, 5 days ago MirelaKeymaster
You have an older version of theme. The latest version is 2.0. Please update theme first. Then proceed i updating the included plugins. In the latest version, the Visual Composer, Revolution Slider, Layer Slider are updated as well. Read here how to update plugins from theme: http://support.ellethemes.com/?ht_kb=update-plugins-using-only-the-included-in-theme-version
Updating the plugins from Plugins menu is enough to be able to use them with this theme. Read here more: http://support.ellethemes.com/?ht_kb=plugins-license-activation-is-required-to-receive-updates
Let me know if you need further help after this.
Best regards!3 weeks, 4 days ago MirelaKeymaster
Ok, now you need to make the update! I just checked, you still have the older version (screenshot). Please update theme as instructed in my older reply first.
The basic steps to take are:
1-deactivate all third party plugins;
3-update included plugins;
Do NOT activate any of the third party plugins before confirming that the Visual Composer is working or not. One of them could be conflicting with the plugin.
Let us know.
Best regards!3 weeks, 3 days ago MirelaKeymaster
I’m looking into it now. Will update you soon!
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