2 weeks, 3 days ago adelmakParticipant
After a year of usage, the screen became blank. WP-admin also leads me to a blank screen. I’ve contacted the host and they have reset the theme for me. Now, I’ve lose the entire website.2 weeks, 3 days ago RachelKeymaster
Please can you show us your site credentials so we can give it a closer look?
You may have installed any third party plugin which conflicts with the theme.
We will help you solve it.
Let us know.
Best regards!1 week, 6 days ago adelmakParticipant
ExpiredThis reply has been marked as private.1 week, 5 days ago MirelaKeymaster
Did you install any new plugin before the blank screen happened? Or did you update any of the third party plugins?
1-Please deactivate all plugins from the ftp. Just renaming the respective folders will deactivate them.
2-Update theme and all it’s included plugins. You have hevy old versions and outdated plugins can result in issues as well.
Always keep theme, plugins and wordpress updated!
If you can, send us some valid ftp credentials as well. So we can check upon the files.
As for the content, if you have any database backup of your site, you can import it and get your site back to a previous state.
All settings and content are stored in the database. So you only need to check that up in order to get the site back.
Let us know so we can help you thru it.
Best regards!1 week, 5 days ago MirelaKeymaster
PS: The content is here, you just needed to reactivate theme again. I already set it up and the menu too. But still i suggest you update Theme and it’s included plugins.
Go to file header.php and remove this line:
<?php include_once("googleanalytics.php") ?>
To remove the warning in the header.
1 week, 4 days ago adelmakParticipant
- This reply was modified 1 week, 5 days ago by Mirela.
Mirela, noted and I’ve removed ‘<?php include_once(“googleanalytics.php”) ?>’ from the Theme’s header.php1 week, 4 days ago adelmakParticipant
ExpiredThis reply has been marked as private.1 week, 3 days ago MirelaKeymaster
1-I already updated theme and all included plugins.
Please read this section of the online documentation to learn more how to update theme in the future:
2-I had already set up the site to show the existing content. I see you had set the home page to display the latest posts. Do you still want it like that?
Anyway, the site is up and running.
You can now keep on activating the other third party plugins. I suggest you activate them one at a time and check if any of them is causing the site any harm.
Also make sure to keep your site always up to date. So there won’t be any issues or security problems in the future.
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