5 months, 4 weeks ago herein2017Participant
I just purchased the Onero WordPress theme and am in the process of setting up my site but am unable to edit the pages without using WPBakery Page Builder. I need to be able to use the WP Editor as well because I need to access the Yoast Plugin to set up SEO for each page. The version of WPBakery Page Builder that came with the theme is outdated and reports that it is not compatible with WordPress 5.0; when I try to use the WP editor the page just turns white. I reverted my theme back to a built in WP theme and the editor started working. I tried disabling WPBakery Page Builder in the Onero theme but I was still unable to edit the page using the WP editor.
Will you be releasing the Onero WP theme with an updated version of WPBakery Page Builder in it sometime soon? I need this fixed as soon as possible because I cannot access page SEO settings until this works which means I cannot setup my SEO for my website.5 months, 3 weeks ago herein2017Participant
I am in the middle of developing the website and did not have time to wait for a reply and for the theme to get updated so I paid for WPBakery Builder and upgraded to version 5.6 which fixed the issue.
However, I now have a new issue. I am trying to replace the Revolution slider that came with the theme with Layerslider and it is not working. I go into Pages > Page Header Settings > Slider options and pick the slider that I configured in Layerslider but it does not work. I know the slider works because I tested placing it on the page using WPBakery Builder and it worked fine, but it was not a the top of the page and full screen like when the theme sets the slider.
I then tried changing the Revolution slider to a different slider and that does not work either. It looks like the problem is that the custom fields are not updating. I tried to update them by hand but it reverts back to the original value after saving the page.5 months, 3 weeks ago herein2017Participant
Ok, so I gave up on using the Onero integrated Revolution Slider, disabled it in the Onero theme, then added it using WPBakery Builder which got around that part not working.
But now I cannot create new Posts, Pages, or Blog entries. Even with the latest version of WPBakery Builder the page just turns white. In the debugging console there’s a ton of errors, the most critical one seems to be that a tag is not closed.
I will just have to wait for support on this one. It looks like this theme just wasn’t upgraded to be compatible with the latest WordPress version.
For testing first I disabled all plugins and tried to make a new post/page/blog entry; the page just turned white. I then reverted back to a built in theme and everything worked. I then enabled all plugins and everything still worked. Last I reverted back to the Onero theme and that’s when I was no longer able to create new pages/posts/blog entries so it is definitely something in the theme.5 months, 3 weeks ago MirelaKeymaster
Please add some wp credentials in a private reply. So i can check all these closely.
Best regards and a Happy New Year!5 months, 3 weeks ago email@example.comParticipantThis reply has been marked as private.5 months, 2 weeks ago MirelaKeymaster
Sorry for the late reply.
@firstname.lastname@example.org you have added a private reply to another’s ticket. Please know that the credentials are visible to the ticket author! I removed them and added to your profile: http://support.ellethemes.com/?bbp_user=435
Please add the link of the site too, in your profile data, so we can login and check.
@herein2017 please send some credentials so we can check this out.
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